Shipping Policy

Last updated: August 2026

We want your order to arrive quickly and safely. Here's everything you need to know about how we ship.

Processing Time

All orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

• Standard Shipping (US): 7-10 Days

• Free standard shipping on all US orders over $50
• Standard US shipping: $4.99
• Expedited US shipping: $12.99
• International rates calculated at checkout

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather, or customs processing for international orders. We appreciate your patience.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@nuque.com with your order number and photos (if applicable). We will work to resolve the issue promptly.

Questions?

Email us at support@nuque.com.