Return Policy
Return Policy
At NUQUE, we stand behind the quality of our skincare devices and serums. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all accessories included
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, opened serums and skincare consumables are final sale and cannot be returned unless the product is defective or damaged upon arrival.
Defective or Damaged Items
If your device arrives defective or damaged, please contact us within 7 days of delivery at support@trynuque.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return
- Email us at support@trynuque.com with your order number and reason for return.
- Our team will respond within 2 business days with return instructions and a return shipping label (where applicable).
- Pack your item securely and ship it back using the provided instructions.
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved, a refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@trynuque.com.
Non-Returnable Items
- Opened serums and consumable skincare products
- Gift cards
- Items purchased during final sale or clearance events
Contact Us
Questions about your return? Reach out to our team at support@trynuque.com — we're happy to help.