Refund Policy
Refund Policy
Last updated: August 2026
Your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to make it right.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you are unsatisfied for any reason, contact us within 30 days of your delivery date and we will process a full refund — no questions asked.
Eligibility
- Request must be made within 30 days of the delivery date
- Item must be unused or gently used (we understand you need to try it)
- Proof of purchase (order number or confirmation email) is required
How to Request a Refund
- Email us at support@nuque.com with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method
Non-Refundable Items
- Items returned after 30 days of delivery
- Items that are damaged due to misuse
- Digital products or downloadable guides
Exchanges
We do not offer direct exchanges at this time. If you'd like a different product, please request a refund and place a new order.
Questions?
Contact us at support@nuque.com — we typically respond within 24 hours.